Shipping policy

Shipping Policy

At Zaroon Trader, we aim to provide a convenient and reliable delivery experience for our UAE customers.

Shipping Destination

We currently intend to serve customers across the United Arab Emirates, subject to delivery availability at the customer's address.

Order Processing

Orders are processed after confirmation and any required payment verification.

Our estimated processing time is 1–2 business days. This timeframe must be confirmed against our actual fulfilment arrangements before publication.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery within the UAE is 2–5 business days after dispatch, depending on the destination and courier service.

These are estimates rather than guaranteed delivery dates. If a delay occurs, we will make reasonable efforts to keep the customer informed.

Shipping Charges

Any shipping charges will be displayed at checkout before the customer completes the order.

If free shipping is offered, the applicable eligibility conditions will be displayed on our website.

Cash on Delivery

Cash on Delivery (COD) is available only where explicitly offered at checkout. Customers should provide a valid phone number and accurate delivery address and be available to receive their order.

Tracking and Delivery Updates

Where tracking is available, tracking information will be shared through the contact details provided at checkout.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery details. If an address is incorrect or delivery cannot be completed, our team may contact the customer to arrange another delivery attempt.

Any additional charges will be disclosed before they are applied and will comply with applicable law.

Delayed, Missing, or Damaged Orders

If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us with your order number.

We will investigate the issue with the relevant delivery provider and help resolve it in accordance with applicable law.

Contact

For shipping assistance, contact Zaroon Trader using the details on our Contact Information page.