Refund policy
Return & Refund Policy
At Zaroon Trader, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience.
Return Eligibility
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Customers should contact us within 7 days of receiving their order to request a return for an eligible product.
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Products must be unused, undamaged, and returned with their original packaging, accessories, and tags, where applicable.
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Certain products may not be eligible for change-of-mind returns due to hygiene, safety, personalization, or other applicable restrictions. These restrictions do not affect any rights customers have under applicable law.
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Products that arrive damaged, defective, incorrect, or materially different from their description will be handled in accordance with applicable UAE consumer protection laws.
How to Request a Return
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Contact our customer support team using the details provided on our Contact Information page.
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Provide your order number, the reason for the return, and photographs or videos where relevant.
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Our team will review your request and provide return instructions.
Please do not send a product back before receiving return instructions from our team.
Refunds
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method where possible, or through another mutually agreed lawful method. Processing times may vary depending on the payment provider or bank.
Return Shipping Costs
For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law and disclosed before the return is arranged.
If a product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, the appropriate return and refund costs will be handled in accordance with that law.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched. Your statutory consumer rights remain unaffected.
For return or refund assistance, please contact Zaroon Trader through our Contact Information page.